java.security.cert.CertPathValidatorException: Trust anchor for certification path not foundErrors reported by some users of old Android devices
Starting Sep 21, 2021, some of the older android devices are experiencing above errors while communicating with our servers. This is due to the global outage or compatibility issue with our certificate provider known as Let's Encrypt.
We have been working round the clock to fix this issue and have released updates to our apps on Google Play Store, which has resolved the issue for many users. However, this is just a temporary fix until we come-up with a more permanent solution to this problem.
Here are some tips to help you resolve the above issue, in case you are facing the same:
We will post new developments on this issue on this page.
For latest updates by Let's Encrypt on this issue, follow this link.
As of Sep 25, both our mobile apps - Gatekeeper and Workman are operating normally. If you haven't updated the apps from Play Store, do it today to avoid any issues. We are monitoring the situation closely till Sep 30, 2021 and will keep you posted on further updates.